Note: You should ensure that you do not have any Ad Blocking software installed on your computer as this will stop your cashback being tracked. We also advise you to delete cookies and temporary internet files before each visit to our offers.
How much does it cost to join Cashback Bay?
What level do I need to reach for Payment?
How do I know how much I will receive when I use Cashback Bay?
When do you update my account?
Can I earn cashback without buying anything?
How long does it take for my balance to be confirmed?
I have forgotten my username and password, What can I do?
A purchase I made didn`t show up on my account?
I have a dispute transaction with one of your retailers?
I do not live in the UK can i still join?
How much does it cost to join Cashback Bay?
Membership is free – there are no joining fees or other charges.
How do I join Cashback Bay?
Simply register for free.
What level do I need to reach for Payment?
£5 cleared is the small level of cashback you need to make before you can cashout.
When will I get paid?
Payments make take up to 14 working days from cashout. However we will always try our best to make it more instant.
How do I know how much I will receive when I use Cashback Bay?
Each link to a company will show how much cashback you will earn, either as a percentage or a fixed amount.
When do you update my account?
We update your account once per week, mainly every Thursday.
Can I earn cashback without buying anything?
Yes, you can. Some of our partners and retailers do offer cashback for registering or completing online questionnaires whilst some financial services companies may pay you a cashback for taking out a credit card or requesting an insurance quote. Some companies offer money in return for giving your e-mail address and completing some personal details – however, you are likely to receive a number of offers from them by e-mail for various products and services. You have no obligation to accept any of these offers.
How do i request payment?
Once you make £5 or more cleared, a payment option will appear on the cashout page. Simly visit the cashout page and choose your preferred method of payment.
How do you pay me?
Payments are made using BACS*, Paypal and Amazon e-certificates. *NOTE If you choose to have your cashback payment to be credited via BACS in the event that you provide incorrect bank account details your payment cannot be re-issued.
How long does it take for my balance to be confirmed?
Transactions will appear within several days. On higher paying rewards, cashback may take between 30-60 days to clear.
I have forgotten my username and password, What can I do?
Simply enter the email address you registered with at http://www.cashbackbay.com/wp-login.php?action=lostpassword and we will send it to your entered email address instantly.
A purchase I made didn`t show up on my account?
We have to wait until the merchant verifies the transaction and this can take up to 6 weeks – most transactions may be verified almost immediately. If your transaction was more than 4 weeks ago and hasnt shown up on your account yet please e-mail us a copy of the e-mail that you received from the merchant; or if this is not possible send us details of the date, approx. time, name of merchant and the amount of the transaction. Remember, you must have logged onto your account before clicking through to the shop or to have used one of the special personalised links sent to you for the transaction to register. We will contact the merchant and request a manual commission but can only pay the cashback if it is agreed by the merchant. You should ensure that you do not have any Ad Blocking software installed on your computer as this will stop your commission being tracked. We also advise you to delete cookies and temporary internet files before each visit to our offers.
I have a dispute transaction with one of your retailers.
If you have a problem with a retailer or website you must take it up with them through their normal complaints procedure. If you do not get a satisfactory response please let us know as we may remove them from the service if this is not an isolated incident.
I do not live in the UK can i join?
Yes, but you must only make cash back from the companies that offer there services to your country.
